Privacy Policy

This Privacy Policy explains how AURO ("we", "us") collects, uses, and protects your personal information when you visit our website or place an order. We are committed to handling your data with care and in line with the EU General Data Protection Regulation (GDPR).

Data Controller

The data controller responsible for your personal data is AURO CELESTE.

What We Collect

• Order information: name, shipping address, email, phone, and items purchased.
• Payment information: processed securely by our payment providers (Shopify Payments, Stripe, PayPal). We never see or store full card details.
• Account information: if you create an account, we store your login credentials and order history.
• Site usage: cookies and analytics (page views, device, approximate location) to improve the experience.

How We Use Your Data

• To process and ship your orders.
• To send order confirmations, shipping updates, and customer service replies.
• To send marketing emails — only if you've opted in. You can unsubscribe at any time.
• To prevent fraud and improve our products and website.

Who We Share With

We share data only with trusted service providers who help us run AURO: payment processors, shipping carriers, email and analytics platforms. We never sell your data.

Your Rights (GDPR)

You have the right to access, correct, export, or delete your personal data, and to withdraw consent at any time. Email privacy@auro.com and we'll respond within 30 days.

Cookies

We use essential cookies (cart, checkout) and optional analytics/marketing cookies. You can manage preferences in your browser settings.

Data Retention

We keep order records for as long as required by tax and accounting law (typically 5–7 years). Marketing data is kept until you unsubscribe.

Contact

Questions about your privacy? Email privacy@auro.com.